Your Shopping Cart is empty.
{{ (item.variation.media ? item.variation.media.alt_translations : item.product.cover_media.alt_translations) | translateModel }} {{ (item.variation.media
                    ? item.variation.media.alt_translations
                    : item.product.cover_media.alt_translations) | translateModel
                }}
{{ 'product.bundled_products.label' | translate }}
{{ 'product.bundle_group_products.label' | translate }}
{{ 'product.buyandget.label' | translate }}
{{ 'product.gift.label' | translate }}
{{ 'product.addon_products.label' | translate }}
{{item.product.title_translations|translateModel}}
{{ field.name_translations | translateModel }}
  • {{ childProduct.title_translations | translateModel }}

    {{ getChildVariationShorthand(childProduct.child_variation) }}

  • {{ getSelectedItemDetail(selectedChildProduct, item).childProductName }} x {{ selectedChildProduct.quantity || 1 }}

    {{ getSelectedItemDetail(selectedChildProduct, item).childVariationName }}

{{item.variation.name}}
{{item.quantity}}x HK$0 {{ item.unit_point }} Point
{{addonItem.product.cover_media.alt_translations | translateModel}}
{{ 'product.addon_products.label' | translate }}
{{addonItem.product.title_translations|translateModel}}
{{addonItem.quantity}}x {{ mainConfig.merchantData.base_currency.alternate_symbol + "0" }}

FAQ

Purchase process and payment

What payment methods are accepted?
  • Credit Card
  • Alipay
  • Tap & go


How to use shopping credit?
  • The system will automatically apply the shopping credit during checkout.
  • Each order can be used up to 15% of the total order value.


What if I want to change my order after using the one-time offer?
  • Please private message us on official facebook with details, email and order number to cancel. We will cancel your order for you (unpaid orders only) and place a new order to use offer.

Delivery 

How is the delivery fee calculated?

  • Free shipping on orders over $400 with SF Express
  • For orders below HK$400, we will charge HK$50 for all parcels.
  • For outlying islands, e.g. Cheung Sha, Cheung Chau, Peng Chau, Lamma Island and Lantau Island, we will charge HK$100 per package
  • Including SF smart locker / SF station / convenience store self-pickup / home delivery
  • Please click to check the service hours of SF Express’s respective pick-up points: https://bit.ly/3tqjKAx


When will I receive the goods?

  • No delivery service on Sundays
  • Orders placed Monday-Friday will ship within 1-3 business days.
  • Orders placed on Saturday and Sunday will be shipped within 3 business days from the date of the order (excluding holidays).
  • Orders placed on holidays will be shipped within 3-7 business days from the date of the order. (except holidays).
  • Shipping time is calculated on working days, Saturday and Sunday are not included in shipping time.

Can it be shipped overseas?

  • For all orders shipped outside Hong Kong, we will charge HK$500 for all packages.
  • Orders are shipped within 2-7 business days from the date of the order (excluding holidays).
  • Most orders arrive within 4-15 business days from the date of the order, depending on the destination and shipping method at the place of purchase. (except holidays)
  • Please note that international shipping may be subject to import duties and taxes upon receipt of your package.
  • If the package is returned for any reason, you will be charged for return shipping to our warehouse.

Contact and after-sales service

How should I contact us if I have any comments or complaints about the product?
  • Please private message us on the official facebook, or E-mail us: info@supamax.com.hk.

Can I return/exchange?
  • With the exception of clothing, all Supamax items are sold and cannot be returned or exchanged.
  • Clothing products can be exchanged within 7days provided that they have been unwashed, unworn or unused, and are in their original selling conditions with all tags and packing intact.


*Supamax reserves the right of final decision.